Privacy policy

*last edition dated 11/01/2023

What is this policy about?

The document you are reading is our Privacy Policy. This policy describes how we treat your personal data when you provide it to us by using our website or application.

This policy is an integral part of the Terms of Service. If you do not agree with this Policy and other documents posted on our website, please stop using our resource. Your continued use of the resource will be deemed as your agreement to this Policy.

Who are we?

Famfly is a service for the selection of specialists in raising and caring for children. If you have any questions regarding this policy, you can contact us at: [email protected]

How and what data we process:

There are two main scenarios of how we process your data:

1. You are a child care and education specialist and use our site to find clients and children.

2. You are the parents of a child and are looking for a care and education specialist

3. Organizations (third parties)

If you are a care and education professional or a representative of the Company, we may process the following data:

• Basic information about you:

o Surname and first name

o Contact details (phone number and email)

o Age and gender

o Photography

• Data from your device

o IP address

o Cookies

o Date, time and place of use of the resource

• Professional data:

o Education and qualification data

o Data on professional experience

• Unique user identifiers (login and password)

If you are a parent of a child and are looking for a care and education specialist, we may process the following data:

• Basic information about you:

o Surname and first name

o Contact details (phone number and email)

o Photography

• Data from your device

o IP address

o Cookies

o Date, time and place of use of the resource

• Unique user identifiers (login and password)

• Data about your children (gender, age)

Disclaimer for children's data. Our service respects and values your privacy, including that of your children. We understand how important the need of parents is in the digital age to protect their children from the influence of the Internet environment and we understand all possible risks in case of loss of personal data of minors. That is why we ask you to limit yourself to the disclosure of personal data about your children only to the extent suggested by the functionality of our resource. In the event that you disclose data about children in a larger volume (in particular, during communication between the Specialist and parents), the Service is not responsible for the security of such data.

Why we use your data:

1. All data that you provide to us while using the Service is used by us to provide you with the services provided for in the Terms of Service. If you are a care and education professional, we use your data to offer you relevant offers for cooperation. If you are a parent, your data is used to offer you care and education services. We process all such data to fulfill the terms of the contract you entered into with us by accepting the Terms of Service. This also means that we do not collect any data that we do not need to provide such services.

2. If you agree to subscribe to our newsletter, we will send you the latest information about our company and the latest news by e-mail. We hope that by agreeing to the subscription, you will provide us with the necessary materials for personalization. In addition, based on the information we have about you, we will be able to personalize the newsletter and make it more interesting and useful for you.

Here are some examples of how we use your data:

• To offer you personalized proposals for cooperation;

• To establish connection and communication between parents and specialists;

• To select the most relevant offers;

• To send you technical and marketing emails and messages;

• To communicate with you and provide support to you as a customer.

How long do we keep your personal data?

• We always delete personal data after a customer chooses to close their account and sends us an appropriate notification at [email protected]. This action means that we will no longer provide services to this customer, so we do not need their data.

• The customer can also always withdraw his consent to the processing of photos by deleting them from the application. In this case, we will immediately delete them from our data as well.

• If you choose to opt out of receiving newsletters, you can easily do so by clicking the Unsubscribe button under any message you receive or by emailing us at [email protected]. After that, you will no longer receive communications from us.

Do we transfer your rights to third parties?

We may share your personal data with third parties only when necessary to provide you with the services you require. Such data may be disclosed to our suppliers and service providers who ensure the functioning of our Service. In particular, we are talking about suppliers and service providers regarding data hosting, technical support, communication with you, etc.

In case of transfer of data to third parties, we guarantee that the level of data protection of the sub-processors of your personal data is not lower than the level of data protection of our Service. All of our sub-processors have their own privacy policies, and we have a Data Transfer Agreement with each of the sub-processors. In the case of cross-border data transfer, in particular outside the EEA, as additional means of ensuring an adequate level of security, we use the Standard Contractual Provisions (as amended on July 24, 2021). You can read the list of sub-processors below:

Service provider

Data sub-processing service

Reason for use

Privacy Policy and other privacy documents

Digital Ocean

DigitalOcean, LLC

Cloud storage service provider


https://www.digitalocean.com/legal/data-processing-agreement | | Twilio | Twilio Group | Programmable SMS message service provider | https://www.twilio.com/en-us/legal/privacy | | SendGrid | Twilio Group | Provider of e-mail mailing services | https://www.twilio.com/en-us/legal/privacy |

What additional security measures do we take?

We take a responsible approach to cyber security, so we use a number of organizational and technical measures to reduce risks. These include firewalls, data encryption, and information access authority controls.

We protect your information with a unique username and password for each user. We limit access to personal customer information to our employees and contractors and take additional measures, including signing Non-Disclosure Agreements with such individuals, etc.

We take additional security measures when responding to your requests. To do this, we double-check your identity as our user, because we don't want your data, especially your children's data, to get to third parties.

What are your rights?

Here is a list of the rights you have:

• the right to be informed;

• right of access;

• the right to correct data;

• the right to delete data;

• the right to restrict data processing;

• the right to transfer data;

• the right to objects;

• the right not to be the subject of an automated decision-making and profiling process;

• the right to withdraw your consent;

• the right to file a complaint with the regulatory authorities of the country in which you live or work.

Cookie policy

When you visit our website or use our Service, we place several cookies on your device. In this section you can find out why we do this. You can prevent us from placing cookies on your device by blocking or deleting them in your browser. How to do this is described on the website https://www.aboutcookies.org/.

Our service uses cookies of the following types:

• cookies to summarize your experience using our website;

• cookies to analyze your activity on our sites and control the quality of websites;

• cookies to show you our advertising. We may advertise our offers and services on other sites. Cookies on some of them may also contain information about offers that you are interested in while browsing web pages.

You can learn more about how we use cookies in our Cookie Policy.

Other questions

If you have any questions about our privacy policy, please email us at [email protected]